1) Payment Terms
Goods must be paid for in full when placing your order. A seven day period from the date of the order will be allowed for cancellation. In this event a full refund will be given.
2) Order Confirmation
You must check the order confirmation carefully and contact us immediately, by email, if there are any corrections required. If you require us to hold your order for any reason, you need to contact us, immediately, by email, to delay delivery.
3) Advising of Faults
Please check the goods supplied and notify us of any faults within two working days by email.
4) Shortages
You must notify us of any shortages, by email, on the day of the delivery.
5) Refunds
Refunds are made as soon as the returned goods have been checked for damage. We will refund through the same payment system that was used for your purchase. Delivery charges will not be refunded under any circumstances where the customer has ordered the goods incorrectly and the goods have been delivered. If an exchange of goods is required we will charge again for delivery at the full rate.
If we are not able to deliver the goods through no fault of our own, for example, no one is there to sign for and accept the goods, we will need to charge for re-delivery at the full rate. We will not accept cancellation of the goods if we experience problems with delivery that are out of our control.
6) Returns Policy
Goods ordered by a customer that have been delivered as per our confirmation that have been incorrectly ordered and returned will be subject to a 20% restocking charge. The customer will also be responsible to pay the return carriage costs.
7) Delivery Policy
We prefer to deliver your items via our own vehicles as some of the items are very heavy and can easily be damaged.
If you arrange for a carrier to collect and deliver your goods, you do so at your own risk.
If payment is made by credit/debit card the goods can only be delivered to the billing address on the card.